• Seafarer Welfare Fund Organisation, SPFO, ERP, oversight
• Sagar Mey Yog & Sagar Mey Samman (wellness & gender inclusion)
• SWBAT infrastructure initiatives with ports
• Seafarer safety training
• Crew Manual and circulars compilation
• Global seafarer pool strategy
• CPGRAMS, court cases on seafarer welfare
• Crew Milap program (annual event)
• MoUs with ISWAN, ITWF, GMU, Sailor's Society

• Disputes of ship owners/ RPSLs and seafarer's grievances
• Compensation for wage/ death/ injury etc
• BSID / CDC / INDOS aspects - technical administration
• RPSL Matters (Merchant Shipping- Recruitment and Placement of Seafarers Rules)
• Supervision of seafarers employment/shipping offices
• Merchant Shipping (Maritime Labour Rules)
• Coordination with DG, COMM, MEA, MoPSW, Seafarer Unions
• MLC Compliance Board & Crew Manual
• VIP references, RTIs, CPGRAMS, court cases on seafarers processes

• Branch Management: Oversees the operations and staff of the Crew Branch within DGS.
• Policy Implementation: Implements policies related to shipping, crew matters, crew welfare, and other relevant areas.
• Supervision and Control : Supervises and controls the activities of the Crew Branch, ensuring adherence to rules and regulations.
• Assistance to Higher Officers : Assists senior officers like the DG, Addl. DG, and Dy. DG in policy matters and other duties.
• Disposal of Representations: Initiates action on various representations and grievances received from the public.
• Recruitment and Placement Services License : Initiates actions related to RPSL rules and crew matters.
• Seafarer Welfare: Monitors engagement and discharge of seafarers, settles disputes, issues Continuous Discharge Certificates, and addresses the welfare of distressed seamen.
• RTI & CPGRAM : Performs duties of CPIO of the branch and monitors grievances on DG Shipping’s portal.
• Safety and Prevention : Handles matters related to crew safety, prevention of fraudulent practices, and investigation of accidents.
• Pension Cases : Initiates action on settlement of pension cases for employees.
• Other Duties : Performs various other duties as directed by superiors related to the Crew Branch.

Work relating to the Grievance Redressal 24x7 Module, with specific emphasis on matters pertaining to the Help Desk, including timely receipt, processing, Coordination, monitoring and disposal of grievances in accordance with the prescribed guidelines and instructions.

• Crew Casualty matters, Seafarer death & injury
• Grievance redressal, Crisis reviews
• VIP references - Casualty
• Annual reports & policy matters
• Suraksha Pratham (with NT wing)
• Grievances of women seafarers
• Crisis Management Platform integration with DG COMM
• Branch training & capacity building

• Detained/Arrested seafarers
• Procurements & abandonment cases
• MoUs with NGOs, Trade Unions
• Crew Connect, Annual Conclave
• Cruise Bharat, seafarer growth strategy
• Data security, platform integration, legacy system migration
• Data analytics for seafarers: crisis, strategy, casualty
• Training strategies, SWBAT, SWFS, SPFO

• RPSL agencies, AoA, E-migrate, Form 1
• Indos & Seafarer profiles
• Grievance modules, Redressal meetings
• DG Comm, CIP, Inspection checklists
• Rules review - RPS / MLC / Survey
• 24x7 Helpdesk integration and system rollout

• Examination reforms (NT/Engr. wing)
• Immigration / sign-on/off
• VIP/PMO/RTI references
• PQ, Coordination, Social Media
• Hindi reports, MSW matters
• Rules & regulations compendium
• CPGRAMS, Court, CDC, BSID matters