समुद्रीय प्रशासन महानिदेशालय
Directorate General of Maritime Administration
Ministry of Ports, Shipping and Waterways
Government of India
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Workshop on 24x7 Grievance Redressal Mechanism

The Directorate General of Shipping conducted an internal workshop to strengthen the 24x7 Grievance Redressal Mechanism for seafarers. Sessions covered the existing legacy framework and its challenges, the upcoming e-Navik Portal enabling real-time, round-the-clock grievance tracking, the transition plan from the legacy system, and standard operating procedures defining stakeholder roles. The workshop aimed to build a more responsive, transparent, and user-centric grievance redressal system.